What happens if I am not in when my order arrives?

As soon as your order is dispatched, we will send you an e-mail to confirm the parcel is on the way out to you.

UK

For your convenience you will not be required to sign for your delivery. If however Royal Mail is not able to make delivery, your order will be returned to your local post office. You will receive a note under your door, an e-mail and SMS to let you know which post office has the parcel been returned to. Please make sure you pick up your order within 18 days from the day you receive the e-mail, 

All UK deliveries are tracked, tracking information is sent directly from Royal Mail via e-mail and SMS. Please enter the tracking number here to see the latest status of your order.

If you are having issue with your order, please don't hesitate to get in touch with us

 

USA

For Standard Shipping, it will be dispatched by USPS. If you are not at home, your local mailman will drop the parcel either through your letter box or by your doorstep (if the parcel is too large).

For Express Courier service, if you missed your delivery, DHL will leave you a note by your door or through letter box, so you can arrange re-delivery or pick up. If you are not sure if your parcel has arrived, you are track your orders here.

 

Europe & Rest of the World

All Standard Shipping will be dispatched by your local postal service. If you have missed your delivery, they will either leave the parcel by your doorstep or through your letter box.

For Express Courier service, if you missed your delivery, DHL will leave you a note by your door or through letter box, so you can arrange re-delivery or pick up. If you are not sure if your parcel has arrived, you are track your orders here.

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