Will I have to pay customs and import charges?

If you are ordering from overseas (outside of USA, UK or EU), it is possible that your order may incur customs and import charges. If it does, you are responsible for this cost.

Any customs or import duties are charged once your products reach you in the destination country. 

We ship all products from the UK, and have no control over these local charges, and therefore these charges must be paid by the recipient of the parcel.

We are sorry, but we cannot tell you what the cost would be - customs policies and import duties vary widely from country to country.

Your customs office might hold onto your package until the duty and customs charges are paid. It is your responsibility to collect the package - this will not be considered non-delivery - and our customer care team will not be able to help in this situation.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. 

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